Terms and Conditions

Acceptance of Terms

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Subscriptions

• Some parts of the Service are billed on a subscription basis ("Subscription(s)").
• You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly basis.
• Subscriptions automatically renew at the end of each Billing Cycle unless canceled by you or the GymPal team.
• Cancelations can be made through your online account management page or by contacting customer support.
• Valid payment method required (credit card). You must provide accurate billing information.
• Authorization is granted to charge Subscription fees to your payment method.
• Failed automatic billing will result in an electronic invoice requiring manual payment.

Fee Changes

• Subscription fees may be modified at any time.
• Changes become effective at the end of the current Billing Cycle.
• Reasonable prior notice will be provided for fee changes.
• Continued use after changes constitutes agreement to new fees.

Refunds

• Refund requests considered on a case-by-case basis.
• Granted at sole discretion of the GymPal team.

Content

• Service allows posting/sharing of text, graphics, videos ("Content").
• You retain ownership rights but grant us license to use, modify, and distribute Content.
• You represent and warrant that:
  1. You own the Content or have rights to use it
  2. Content doesn't violate any third-party rights

Accounts

• Must provide accurate and current account information.
• You're responsible for password security and account activities.
• Notify us immediately of unauthorized account use.
• Prohibited usernames include:
  • Names of other persons/entities
  • Trademarked names
  • Offensive/vulgar names

Copyright Policy

• Submit copyright infringement notices via our Contact Us page.
• Include detailed description of alleged infringement.
• Misrepresentation of infringement may result in liability for damages.

Intellectual Property

• Service and original content remain exclusive property of the GymPal team.
• Protected by UK copyright/trademark laws.
• Trademarks may not be used without prior written consent.

Links To Other Web Sites

• We're not responsible for third-party content/services.
• Third-party links may have different terms/privacy policies.
• We recommend reviewing third-party policies before use.

Termination

• We may terminate accounts immediately for any reason.
• Termination results in immediate service access revocation.
• Users may terminate accounts by discontinuing service use.

Limitation Of Liability

• Not liable for indirect, incidental, or consequential damages including:
  • Loss of profits/data
  • Unauthorized access/use
  • Third-party conduct/content
• Applies regardless of legal theory (contract, tort, etc.)

Disclaimer

• Service provided "AS IS" without warranties:
  • No guarantee of uninterrupted/error-free service
  • No virus-free guarantee
  • No warranty of results quality
• Excludes implied warranties of merchantability/fitness.

AI Chatbot Service ("Flex")

1. Nature of AI Service

1.1 AI-Powered Service Disclosure

• The chatbot service "Flex" is powered by artificial intelligence and machine learning technology
• You acknowledge that you are interacting with an AI system, not a human representative
• The AI chatbot operates through automated responses based on pre-programmed algorithms and training data
• Responses are generated automatically without direct human supervision for each interaction

1.2 Service Limitations

• The AI chatbot may provide inaccurate, incomplete, outdated, or inconsistent information
• The service is provided on an "as-is" and "as-available" basis without warranties of any kind
• Technical interruptions, errors, or malfunctions may occur at any time
• We do not guarantee the continuous availability or error-free operation of the AI chatbot

2. Medical and Fitness Disclaimers

2.1 Not Professional Advice

• IMPORTANT: The AI chatbot does not provide medical, healthcare, or professional fitness advice
• All information provided is for general informational and educational purposes only
• The chatbot's responses do not constitute professional consultation or diagnosis
• Information provided should not replace consultation with qualified healthcare professionals

2.2 User Responsibility for Health Information

• You are solely responsible for verifying any health, fitness, or medical information received
• Any fitness routines, dietary suggestions, or health-related recommendations must be verified with qualified professionals
• Users with medical conditions, injuries, or health concerns must consult healthcare providers before following any guidance
• You assume all risks associated with implementing any fitness or health information provided

2.3 No Medical Emergency Response

• The AI chatbot is not equipped to handle medical emergencies
• For urgent health concerns or emergencies, contact emergency services immediately (999 in the UK)
• Do not rely on the chatbot for time-sensitive health decisions

3. Data Processing and Privacy

3.1 Data Collection and Use

• The AI chatbot collects and processes conversation data, including text inputs and interaction patterns
• Data collected includes: message content, timestamps, session duration, and usage patterns
• We process this data to operate the service, improve functionality, and provide personalized responses
• All data processing complies with UK GDPR and applicable data protection laws

3.2 Third-Party AI Services

• The chatbot may utilize third-party AI services and technologies for processing
• These third-party providers may have access to conversation data for service delivery
• We maintain appropriate data processing agreements with all third-party AI providers
• Third-party providers are contractually required to protect your data according to UK GDPR standards

3.3 Data Retention and Deletion

• Conversation data is retained for service improvement and legal compliance purposes
• You may request deletion of your conversation data by contacting customer support
• Some data may be retained in anonymized form for analytical purposes
• Data retention periods comply with our Privacy Policy and legal requirements

3.4 AI Training Restrictions

• We do not use your personal conversations to train AI models without explicit consent
• Third-party AI providers are contractually prohibited from using your data for their own model training
• If you consent to data use for AI improvement, you may withdraw consent at any time
• Anonymous, aggregated data may be used for service enhancement without individual consent

4. User Responsibilities and Verification

4.1 Information Verification

• You must independently verify all information received from the AI chatbot
• Critical decisions should not be based solely on chatbot responses
• Cross-reference important information with authoritative sources
• Seek professional advice for significant health, fitness, or medical decisions

4.2 Appropriate Use

• Use the chatbot service only for its intended fitness and wellness purposes
• Do not input sensitive personal data unnecessarily (medical records, payment information)
• Respect the service limitations and do not attempt to circumvent safety measures
• Report any inappropriate or concerning responses to customer support

4.3 Risk Acknowledgment

• You acknowledge and accept the inherent limitations of AI technology
• You use the service at your own discretion and risk
• We are not responsible for decisions made based on chatbot information
• You waive claims related to reliance on AI-generated content

5. Liability and Disclaimers

5.1 Limitation of Liability

• We disclaim all liability for damages arising from use of the AI chatbot service
• This includes direct, indirect, incidental, consequential, or punitive damages
• We are not liable for inaccurate, incomplete, or harmful information provided by the AI
• Maximum liability is limited to £100 or amounts paid for services in the preceding 12 months

5.2 Third-Party Service Disclaimers

• We are not responsible for the performance, accuracy, or availability of third-party AI services
• Third-party AI providers' terms and conditions may apply to your use
• We disclaim liability for third-party service failures or data breaches
• Users should review third-party terms and privacy policies independently

5.3 Service Availability

• We do not warrant continuous, uninterrupted, or error-free service availability
• The AI chatbot may be temporarily unavailable for maintenance or technical issues
• We reserve the right to modify, suspend, or discontinue the service at any time
• No compensation is provided for service interruptions or unavailability

6. Intellectual Property and Content

6.1 Generated Content Ownership

• You retain ownership of content you input into the AI chatbot
• We claim no ownership rights to your questions or personal information
• AI-generated responses are not protected by copyright
• You may use AI-generated content for personal, non-commercial purposes

6.2 Service Content Rights

• The AI chatbot software, algorithms, and underlying technology remain our property
• Users receive a limited, non-exclusive license to access the service
• Reverse engineering, copying, or redistributing the AI service is prohibited
• All trademarks and service marks remain property of their respective owners

7. Compliance and Regulatory Matters

7.1 GDPR Compliance

• All data processing complies with UK GDPR requirements
• You have rights to access, rectify, erase, and port your personal data
• Data processing is based on legitimate interests and/or consent where required
• Contact our Data Protection Officer for privacy-related inquiries

7.2 Regulatory Changes

• These terms may be updated to reflect changing AI regulations
• Users will be notified of material changes affecting AI service use
• Continued use after changes constitutes acceptance of updated terms
• We monitor regulatory developments affecting AI service provision

8. Contact and Support

8.1 AI Service Issues

• Report technical problems, inaccurate responses, or concerning content to customer support
• Include conversation details and timestamps when reporting issues
• We will investigate reported problems and implement improvements where possible
• Response times for AI-related support may vary based on complexity

8.2 Feedback and Improvement

• User feedback helps improve AI service quality and safety
• You may provide feedback on AI responses through available channels
• Feedback may be used to enhance AI training and safety measures
• Regular service updates address identified issues and user concerns

Governing Law

• Governed by UK laws regardless of conflict of law provisions.
• Invalid provisions don't affect remaining terms.
• Terms supersede all prior agreements.

Changes

• We may modify terms at any time.
• Material changes receive 30-day notice.
• Continued use after changes constitutes acceptance.

Contact Us

If you have any questions about these Terms, please contact us.